Elements and Performance Criteria
- Develop and maintain a team
- Work contributions or suggestions from staff are continually sought and encouraged.
- Contributions to team operations are acknowledged and suggestions are dealt with constructively.
- Team members' skills are used and developed according to work requirements.
- Team members are consulted about implementing new work practices.
- Communicate objectives and required standards
- Team members are provided with up-to-date information concerning the objectives and standards required by the organisation.
- Team members' understanding of objectives and standards is checked.
- Organisational standards and values relating to equal employment opportunity, anti discrimination and workplace harassment are modelled and promoted to team members.
- Manage and improve performance of teams and individuals
- Relevant and realistic team development plans are based on identified strengths and weaknesses of all team members.
- Regular constructive feedback on all aspects of work performance is provided to individuals and the team.
- Performance is assessed and addressed in a fair and timely manner in accordance with organisational guidelines and procedures.
- Support and participate in development activities
- Training needs of individuals and the team are identified and assessed on a regular basis in line with organisational guidelines and procedures.
- An action plan to meet individual and team training and development needs is developed, agreed and implemented.
- On the job training is provided to the required organisational standard and to meet team needs.
- Team members are encouraged and supported to attend training and to undertake other development opportunities.
- Coaching and mentoring are utilised as development tools.
- Provide leadership to individuals and teams
- The link between the function of the team and the goals of the organisation is understood and communicated to the team.
- Participative decision making is used to develop, implement and review work of the team and allocate responsibilities where appropriate.
- Opportunities are given to individuals and teams to develop new and innovative work practices and strategies.
- Delegation to individuals and team members is appropriate and relevant to team objectives and goals in accordance with organisational policy and procedures.
- Allocated tasks are within the competence of team members and supported with appropriate authority, autonomy and training.
- Manage difficulties to achieve positive outcomes
- Potential or actual conflict between team members or between self and other individuals is recognised and addressed.
- Difficulties in achieving required outcomes are identified, analysed and solutions developed and communicated to appropriate personnel.
- Individuals experiencing difficulties which cannot be addressed within the team are referred to appropriate personnel according to organisational policies and procedures.
- Create and maintain conditions for productive work